This privacy policy sets out how we use and protect any information that you give to us when you provide your details via email or any other media.

We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:

● Contact information including email address

● Personal information in relation to the particular service you asked us to

deliver (this includes health information that is pertinent to giving you the

correct advice)

● Personal relevant information such as dates of birth of you or your family

● Other information relevant to customer surveys and/or offers.

What we do with the information we gather

● We require this information to understand your needs and provide you with a better service and information

● We may periodically send newsletters, new events, special offers or other information which we think you may find interesting using the email address which you have provided.

● From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

How long do we keep your data?

We will retain records for a period of 6 years if you are a client.

Where your information was collected solely for marketing purposes we will keep this data until you notify us that you no longer wish to receive any newsletters from us. If you no longer wish to receive our emails, you can inform us at any stage and we will remove you from our contact list.

As part of ensuring we are providing the right service to you, we may use your information to pursue legitimate interests in a way which would reasonably be expected as part of running our business and supplying services. This will be done in a way that does not materially impact your rights, freedom or interests.

Sharing your personal information

We will never share any of your information with other organisations or third parties.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We do not share data outside of the EEA.

Security

● We are committed to ensuring that your information is secure.

● In order to prevent unauthorised access or disclosure, we have put in place

suitable physical, electronic and electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information

● You will have the option to unsubscribe from our emails or you can contact elalawnutrition@virginmedia.com at any time to have your information removed.

● You may request details of personal information which we hold about you.

● If you believe that any information we are holding on you is incorrect or

incomplete, please contact us as soon as possible. We will promptly correct

any information found to be incorrect.

● You have the right to restrict the processing of your personal information in

certain circumstances, including if you have contacted us regarding the

accuracy of your information or have objected to processing.

● You have the right for your personal information to be provided to you in a

commonly used electronic format so that you can move, copy or transfer the

information easily to another data controller.

● If you would like to exercise any of the rights above, please email elalawnutrition@virginmedia.com

Intuitive Eating is a self-care eating framework, which integrates instinct, emotion, and rational thought and was created by two dietitians, Evelyn Tribole and Elyse Resch in 1995. Intuitive Eating is a weight-inclusive, evidence-based model with a validated assessment scale and over 100 studies to date.

It’s a personal and dynamic process, which includes 10 principles:

Reject the Diet Mentality

Honor Your Hunger

Make Peace with Food

Challenge the Food Police

Discover the Satisfaction Factor

Feel Your Fullness

Cope with Your Emotions with Kindness

Respect Your Body

Movement—Feel the Difference

Honour Your Health - Gentle Nutrition

The principles work in two key ways:

By helping you cultivate attunement to the physical sensations that arise from within your body to get both your biological and psychological needs met and

Removing the internal and external obstacles and disruptors to attunement, which usually come from the mind and the wider environment in the form of rules, beliefs, and thoughts.

The process of Intuitive Eating is a practice which honours both physical and mental health in a holistic way. It focuses on paying attention - to internal and external cues. Intuitive Eating is aligned with Health at Every Size®, because the pursuit of intentional weight loss is a failed paradigm, which creates health problems: including weight stigma, weight cycling, and eating disorders. All bodies deserve dignity and respect.

During coaching sessions, the practitioner guides the client through the principles in a flexible and client-led way, while at all times honouring the client as the expert of themselves.

When working together you (the client) understand and agree to the following –

I will not receive any diet or meal plans.

Intuitive Eating is not about weight-loss and dieting and I do not expect my counsellor to give me any weight-loss advice.

I will not be weighed during my sessions.

I will receive tools and develop skills to support me in putting the principles of intuitive eating into practice and it is my responsibility to use them.

I am responsible for contacting my GP about any health concerns.

I give permission for my counsellor to contact my GP regarding any agreed aspects of my case if necessary.

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about my intuitive eating counselling. My counsellor will be happy to liaise with anyone from my medical team if I wish for them to do so.

It is important that I tell my counsellor about any medical diagnoses I have, and/or any medication or supplements I am taking.

If I am unclear about anything that was discussed in session, I can contact my counsellor for clarification via email.

Recording consultations using any form of electronic media is not allowed without the written permission of both me and my counsellor.

I understand the above and agree that our professional relationship will be based on the content of this document. I understand that that all the information my counsellor and I share during this professional relationship is confidential and to the best of both our knowledge, true and correct. 

On sharing this form, your counsellor adheres to these Terms of Engagement.

On accepting this form you are agreeing to the same Terms of Engagement.

Please contact your counsellor if you have any questions or concerns about this.

Children and young people - Consent

We will only advise or consult with clients under sixteen years of age with the explicit permission from the parent or guardian. Clients aged 14-16 years will be able to choose whether they would like their parent or guardian present during consultations. It is often easier to build a trusting practitioner-client relationship when matters can be discussed privately. However, the parent or guardian will be informed about anything that warrants their attention or a medical intervention.

For any questions please email hello@elalawnutrition.co.uk

I am committed to providing our services within a timely manner. Unfortunately, when a client cancels without giving enough notice, a treatment slot becomes available that may not be filled and any room rental fees will still be payable for face-to-face appointments. For this reason I implement the following cancellation policy:

You have the right to cancel your appointment with me at any stage via phone or email.

Cancellations until 24 hours before the appointment are free of charge.

Cancellations within 24 hours of your appointment incur a 50% charge of the session fees.

No shows without cancellation incur the full session fee. 

If you do have to cancel your appointment I will endeavour to reschedule your session at a mutually convenient new time.